Hippo Shower Servicing

All boilers should be serviced annually, or after any long breaks in being used

This will ensure they're working correctly, burning the gas efficiently and most importantly - safely.

It will also significantly increase their life expectancy.

The standard service charge is £79.95 with FREE return postage within the UK.

You will recieve an invoice after the service which must be paid within 30 days. After 30 days storage fees will apply.

We don't want Hippo Towers to turn into Hippo Retirement Village!

How to send your hippo back for servicing

Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)

The water hoses are a simple push fit connection, so you just need to gently pull the little brass sleeve down at the top to release the fitting.
Remove the silver boiler from the frame

To do this, undo the single bolt at the top and the bottom using an allen key and 10mm spanner. We only need the boiler, not the frame, as it will add significantly to your postage costs.
Wrap well, and tuck it up into a box

Download the paperwork by clicking here: Service Paperwork, print it out, fill it in and pop into the box with your boiler. Make sure you add on the form if there have been any issues with your Hippo that you would like us to take a closer look at (eg we can adjust for high/low water pressure etc).

What Happens During A Service?

Find the most frequently asked questions below.

Don't worry, it's done with tonnes of love and care, your Hippo will thank you for it!
This is important to ensure your gas flows cleanly.
Another very important part. This ensures no pressure is lost and that there are no microscopic gas leaks that would otherwise go unnoticed until there was a problem.
There's no extra charge if you need a new battery tray.
Adjustments made if needed.
With high quality appropriate gas washers.
In case its worn or been nibbled by a mousey!
eg high or low water pressure/flow
Although the hoses are made to last for 5 years, we prefer to do this annually to ensure maximum safety.
Using our thumb turn (no tools required) super dooper regulator which helps prevent gas leaks.
Which usually means taking vast quantities of cobwebs and creepy crawlies out.... please use a cover peeps!

Don't worry, it's done with tonnes of love and care, your Hippo will thank you for it!
Another very important part. This ensures no pressure is lost and that there are no microscopic gas leaks that would otherwise go unnoticed until there was a problem.
With high quality appropriate gas washers.
eg high or low water pressure/flow
Using our thumb turn (no tools required) super dooper regulator which helps prevent gas leaks.

This is important to ensure your gas flows cleanly.
There's no extra charge if you need a new battery tray.
Adjustments made if needed.
In case its worn or been nibbled by a mousey!
Although the hoses are made to last for 5 years, we prefer to do this annually to ensure maximum safety.
Which usually means taking vast quantities of cobwebs and creepy crawlies out.... please use a cover peeps!

★★★★★
Thank you for fixing and returning my shower so swiftly. You made the process so easy! Great service.

Lucy Nickson
★★★★★
Shower had not been used for years so was very dirty, came back like new and all working perfectly very happy horses now

Carolyn L
★★★★★
Fantastic service, super fast repair/service and return. All repairs done too at no extra cost. Thank you

Helen S

All boilers should be serviced annually, or after any long breaks in being used

How to send your hippo back for servicing

Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)

Remove the silver boiler from the frame

Wrap well, and tuck it up into a box

What Happens During A Service?

Company Address

Telephone

Email

Company VAT Number

Your cart -

All boilers should be serviced annually, or after any long breaks in being used

How to send your hippo back for servicing

Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)

Remove the silver boiler from the frame

Wrap well, and tuck it up into a box

What Happens During A Service?

STRIP DOWN YOUR HIPPO BOILER UNIT

CLEAN GAS JETS & REPLACE ANY WORN ONES

CONDUCT A 'TIGHTNESS TEST'

CHEMICALLY CLEAN THE BATTERY TRAY AND TERMINALS & REPLACE IF NECESSARY

CLEAR ALL GAS PATHWAYS

CHECK FLAME PATTERN

REPLACE WASHERS IN THE LPG INLET

INSPECT AND REPLACE WIRING

MAKE ADJUSTMENTS TO BOILER UNIT TO CUSTOMERS SPECIFICATIONS

REPLACE HIGH PRESSURE LPG GAS HOSE

ATTACH NEW GAS REGULATOR

CLEAN THE UNIT THOROUGHLY -INTERNALLY AND EXTERNALLY

STRIP DOWN YOUR HIPPO BOILER UNIT

CONDUCT A 'TIGHTNESS TEST'

CLEAR ALL GAS PATHWAYS

REPLACE WASHERS IN THE LPG INLET

MAKE ADJUSTMENTS TO BOILER UNIT TO CUSTOMERS SPECIFICATIONS

ATTACH NEW GAS REGULATOR

CLEAN GAS JETS & REPLACE ANY WORN ONES

CHEMICALLY CLEAN THE BATTERY TRAY AND TERMINALS & REPLACE IF NECESSARY

CHECK FLAME PATTERN

INSPECT AND REPLACE WIRING

REPLACE HIGH PRESSURE LPG GAS HOSE

CLEAN THE UNIT THOROUGHLY -INTERNALLY AND EXTERNALLY

Company Address

Telephone

Email

Company VAT Number

Your cart -

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