All boilers should be serviced annually, or after any long breaks in being used
This will ensure they're working correctly, burning the gas efficiently and most importantly - safely.
It will also significantly increase their life expectancy.
The standard service charge is £79.95 with FREE return postage within the UK.
You will recieve an invoice after the service which must be paid within 30 days. After 30 days storage fees will apply.
We don't want Hippo Towers to turn into Hippo Retirement Village!
How to send your hippo back for servicing
Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)
The water hoses are a simple push fit connection, so you just need to gently pull the little brass sleeve down at the top to release the fitting.
Remove the silver boiler from the frame
To do this, undo the single bolt at the top and the bottom using an allen key and 10mm spanner. We only need the boiler, not the frame, as it will add significantly to your postage costs.
Wrap well, and tuck it up into a box
Download the paperwork by clicking here: Service Paperwork, print it out, fill it in and pop into the box with your boiler. Make sure you add on the form if there have been any issues with your Hippo that you would like us to take a closer look at (eg we can adjust for high/low water pressure etc).
What Happens During A Service?
It is also possible to replace extra parts - eg in the case of frost damage the heat exchanger will need replacing. If these things are needed and not covered under your warranty then we will contact you with a quote for the cost. But don't panic, nothing is ridiculously expensive to fix or replace. If your Hippo requires more parts than the standard service, we'll check in with you before commencing the additional work, with a detailed quote.
Don't worry, it's done with tonnes of love and care, your Hippo will thank you for it!
This is important to ensure your gas flows cleanly.
Another very important part. This ensures no pressure is lost and that there are no microscopic gas leaks that would otherwise go unnoticed until there was a problem.
There's no extra charge if you need a new battery tray.
Adjustments made if needed.
With high quality appropriate gas washers.
In case its worn or been nibbled by a mousey!
eg high or low water pressure/flow
Although the hoses are made to last for 5 years, we prefer to do this annually to ensure maximum safety.
Using our thumb turn (no tools required) super dooper regulator which helps prevent gas leaks.
Which usually means taking vast quantities of cobwebs and creepy crawlies out.... please use a cover peeps!
Don't worry, it's done with tonnes of love and care, your Hippo will thank you for it!
Another very important part. This ensures no pressure is lost and that there are no microscopic gas leaks that would otherwise go unnoticed until there was a problem.
With high quality appropriate gas washers.
eg high or low water pressure/flow
Using our thumb turn (no tools required) super dooper regulator which helps prevent gas leaks.
This is important to ensure your gas flows cleanly.
There's no extra charge if you need a new battery tray.
Adjustments made if needed.
In case its worn or been nibbled by a mousey!
Although the hoses are made to last for 5 years, we prefer to do this annually to ensure maximum safety.
Which usually means taking vast quantities of cobwebs and creepy crawlies out.... please use a cover peeps!
★★★★★
Thank you for fixing and returning my shower so swiftly. You made the process so easy! Great service.
★★★★★
Shower had not been used for years so was very dirty, came back like new and all working perfectly very happy horses now
★★★★★
Fantastic service, super fast repair/service and return. All repairs done too at no extra cost. Thank you
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