Hippo Servicing
All boilers should be serviced annually, or after any long breaks in being used
This will ensure they're working correctly, burning the gas efficiently and most importantly - safely.
It will also significantly increase their life expectancy.
What Happens During A Service?
It is also possible to replace extra parts - eg in the case of frost damage the heat exchanger will need replacing. If these things are needed and not covered under your warranty then we will contact you with a quote for the cost. But don't panic, nothing is ridiculously expensive to fix or replace.
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Don't worry, it's done with tonnes of love and care, your Hippo will thank you for it!
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This is important to ensure your gas flows cleanly.
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Another very important part. This ensures no pressure is lost and that there are no microscopic gas leaks that would otherwise go unnoticed until there was a problem.
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There's no extra charge if you need a new battery tray.
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Adjustments made if needed.
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With high quality appropriate gas washers.
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In case its worn or been nibbled by a mousey!
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eg high or low water pressure/flow
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Although the hoses are made to last for 5 years, we prefer to do this annually to ensure maximum safety.
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Using our thumb turn (no tools required) super dooper regulator which helps prevent gas leaks.
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Which usually means taking vast quantities of cobwebs and creepy crawlies out.... please use a cover peeps!
How to send your hippo back for servicing
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Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)
The water hoses are a simple push fit connection, so you just need to gently pull the little brass sleeve down at the top to release the fitting. -
Remove the silver boiler from the frame
To do this, undo the single bolt at the top and the bottom using an allen key and 10mm spanner. We only need the boiler, not the frame, as it will add significantly to your postage costs. -
Wrap well, and tuck it up into a box
Download the paperwork by clicking here: Service Paperwork, print it out, fill it in and pop into the box with your boiler. Purchase the annual service for £75 below. You will be charged £11.95 postage - this is to cover the return postage back to you.
Purchase your annual service
Regular price
£75.00
Tax included.
Download this SERVICE FORM and include with your Hippo Return - DON'T ADD YOUR LITTLE HIPPO TO THE HOMELESS HIPPO PILE!
Important Information
You are responsible for the safe packaging and delivery of your boiler to us. You are also responsible for the cost of the courier to us.
We will arrange the return delivery and ensure your boiler is packaged up well to make its way back safely to you.
We tend to use Parcel Monkey to send boilers, as they are reliable and cheap. This should cost approx £9. Depending on the box size you use. Visit - www.parcelmonkey.co.uk
If there are repairs that are chargeable (eg not covered by your warranty, or service you’ve paid for), we’ll contact you to confirm this, however we will keep the costs as low as possible. We will upgrade you free of charge to a new gas hose and regulator as a part of your service.
If you have any questions, please let us know. We’re always here to help.
