Hippo Repairs
How to send your hippo back for Repairs
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Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)
The water hoses are a simple push fit connection, so you just need to gently pull the little brass sleeve down at the top to release the fitting. -
Remove the silver boiler from the frame
To do this, undo the single bolt at the top and the bottom using an allen key and 10mm spanner. We only need the boiler, not the frame, as it will add significantly to your postage costs. -
Wrap well, and tuck it up into a box
Download the paperwork by clicking here: Repair Paperwork, print it out, fill it in and pop into the box with your boiler and return to us.
Important Information
You are responsible for the safe packaging and delivery of your boiler to us. You are also responsible for the cost of the courier to us.
We will arrange the return delivery and ensure your boiler is packaged up well to make its way back safely to you. If the boiler is found to be faulty, and is still under warranty, we will refund your postages costs, up to £10.
We tend to use Parcel Monkey to send boilers, as they are reliable and cheap. This should cost approx £9. Depending on the box size you use. Visit - www.parcelmonkey.co.uk
If there are repairs that are chargeable (eg not covered by your warranty, or service you’ve paid for), we’ll contact you to confirm this, however we will keep the costs as low as possible. We will, where necessary, upgrade you free of charge to a new gas hose and regulator to ensure safety.
If you have any questions, please let us know. We’re always here to help.
