Hippo Shower Repairs

Hippo Repairs

Arggh your Hippo has gone wrong!

We hate for that to happen to you and stand by our product quality and craftmanship but you know what, sometimes sh*t happens!

If you Hippo has developed a fault please get in touch with us first, a lot of the times we can diagnose and help over the phone.

If we can't, we will ask you to send your Hippo back to us.

You will be responsible for the initial cost of sending your Hippo back but depending on the fault we can reimburse this back to you.

Unattach the WATER hoses only. LEAVE THE GAS HOSE AND REGULATOR ATTACHED (this is the orange hose)

The water hoses are a simple push fit connection, so you just need to gently pull the little brass sleeve down at the top to release the fitting.
Remove the silver boiler from the frame

To do this, undo the single bolt at the top and the bottom using an allen key and 10mm spanner. We only need the boiler, not the frame, as it will add significantly to your postage costs.
Wrap well, and tuck it up into a box

Download the paperwork by clicking here: Repair Paperwork, print it out, fill it in and pop into the box with your boiler and return to us.

★★★★★
Thank you for fixing and returning my shower so swiftly. You made the process so easy! Great service.

Lucy Nickson
★★★★★
Shower had not been used for years so was very dirty, came back like new and all working perfectly very happy horses now

Carolyn L
★★★★★
Fantastic service, super fast repair/service and return. All repairs done too at no extra cost. Thank you

Helen S