We’re a small UK family business and we want every Hippo owner to be happy with their purchase. If something isn’t right, just get in touch and we’ll do our best to sort it.
30 Day Returns
We offer a 30-day return policy, which means you have 30 days from the day your order arrives to request a return.
To be eligible for a return, your item must:
Be unused and in the same condition you received it
Be returned with all original parts, accessories and packaging
Because Hippo Showers are specialist equipment, a few additional conditions apply to ensure safety and product integrity.
Installed or Used Shower Units
Hippo Shower units (including gas and electric models) cannot be returned if they have been:
Installed or connected to a gas supply
Connected to water or plumbing systems
Used in any way
For safety and hygiene reasons, once a shower unit has been installed or used it cannot be resold and therefore cannot be returned unless faulty.
If you believe your shower unit is faulty, please contact us at info@hipposhowers.co.ukand we will help diagnose the issue and arrange repair, replacement or return where appropriate.
Missing Parts or Damage During Return
Returned items must include all original components, hoses, fittings, manuals and packaging.
If items are returned with missing parts, signs of use, or damage caused during return shipping, we may deduct an appropriate amount from the refund to cover replacement parts or loss in value.
Temporary Use / Event Purchases
Hippo Showers products are sold for permanent use. They are not available for short-term hire or temporary event use.
Items that show signs of use, installation, outdoor use, water connection, gas connection, or general wear consistent with short-term use will not be eligible for return unless they are faulty.
This includes situations where products have been purchased for:
Events
Shows or competitions
Camping trips
Temporary yard or stable use
Any short-term requirement
If a returned item shows evidence of use, the return may be refused or subject to a deduction for loss in value.
Return Shipping
Unless an item is faulty or sent in error, the cost of return shipping is the responsibility of the customer.
Because some Hippo Shower units are large or heavy, we recommend using a tracked and insured delivery service when returning items.
Hippo Showers cannot be responsible for items that are lost or damaged during return transit.
Fault Diagnosis
Sometimes issues with portable showers are caused by user error such as setup, gas supply, water pressure, or pump configuration rather than a product fault.
Before returning a unit, our Hippo team may first help troubleshoot the issue with you to resolve it quickly without the need for a return - and saving you money!
Thank you
Team Hippo
Where We Ship
We ship worldwide!
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and the country you are in.
Because our products range from small accessories and grooming products through to larger Hippo Shower units, the shipping cost will vary depending on the size and weight of the items you purchase.
All shipping costs will be clearly shown at checkout before you complete your order.
Unless agreed otherwise in writing, international customers are responsible for any customs costs.
Order Processing Time
Orders for our smaller items such as the Bubbl-o and our grooming accessories are typically processed within 1–3 working days.
During busy periods this may take slightly longer, but we always aim to dispatch orders as quickly as possible.
Made to Order Products
Many of our OG Gas Hippo Shower units are handmade to order, rather than held in stock. For these products, the typical build and dispatch time frame isapproximately 2–3 weeks.
This information is clearly stated on the relevant product pages, so customers know the expected lead time before placing an order.
Once your order has been dispatched, you will receive a shipping confirmation email.
If your order containsboth made-to-order items and in-stock accessories, your items may be shipped separately.
Delivery Times
Delivery times can vary depending on the courier and your location, but typical UK delivery times are:
Standard UK delivery:2–5 working days after dispatch
Please note that delivery time frames are estimates and not guarantees, particularly during busy periods such as holidays or major sales.
Dispatch vs Delivery Times
Please note thatdispatch times and delivery times are different.
Dispatch timeis the time it takes for us to prepare or build your order before it leaves us.
Delivery timeis the time the courier takes to deliver your parcel once it has been dispatched.
Large or Heavy Items
Some Hippo Shower products are large or heavy and may be shipped via specialist couriers.
These deliveries may:
Require a signature upon delivery
Take slightly longer than standard parcel deliveries
If there are any specific delivery requirements, we will contact you after your order is placed.
Incorrect Address Information
Please make sure your shipping address is correct at checkout.
Hippo Showers cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information.
If you notice an error in your order details, pleasecontact usas soon as possible.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, pleasecontact usand we will work with the courier to resolve the issue.
Courier Delays
Once your order has been dispatched, delivery is handled by a third-party courier.
While we always choose reliable delivery partners, delays caused by couriers are outside of our control.
Delivery timeframes are estimates rather than guaranteed dates, particularly during busy periods such as:
Christmas and peak shopping seasons
Severe weather
National courier disruptions
If your delivery is delayed, please contact us and we will always help track your order and resolve the issue where possible.
About Hippo Tangle - 2-in-1 Horse Shampoo & Conditioner
'Deliciously detangling shampoo for hairy hippos'
This deep conditioning shampoo and conditioner is packed full of vitamins and antioxidants.
Pro-vitamin B5 combined with avocado and wheatgerm extracts result in a super clean and shiny coat. Also detangles manes, tails and feathers beautifully. Think of Pantene 2-in-1 shampoos for humans... it's very similar.
Perfect for hairy horses, or ones needing a little shine boost.
As soon as you rinse this off, and see the amazing conditioning/detangling magic, you'll fall in love with this shampoo.
Also useful as the last stage of a deep clean (following the Hippo Tingle deep cleaner and/or the Twinkle whitening shampoo).
Please note, these shampoos are VERY concentrated and need to be diluted before use. DO NOT USE NEAT.
We are a little family business, based in deepest Fenland in South Lincolnshire.
When none of the other showers on the market measured up to what we needed, and weren't safe enough to ensure Mrs Hippo wouldn't burn the yard down, Hippo Showers were born.
It was our mission to make something SAFE and useable. We didn't want to join the (dangerous) trend of strapping a gas bottle onto a sack barrow, next to a boiler containing actual flames. There are too many of 'those' types on the market and they wouldn't pass a basic safety gas check!
Our (Patent Office protected) designs combined with our super self-igniting boilers with auto-protection means you're in safe hands!
